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Support Center
Course Access
How long do I have access to my purchased courses?
Once enrolled, you maintain lifetime access to the course materials. This includes all future updates, downloadable resources, and interactive content associated with that specific curriculum. Your progress is saved permanently.
How do I start a course after purchasing?
After payment is confirmed, open the e-learning portal: hover the PROGRAMS menu on the homepage and click \"Continuing Education Courses\", or go directly to the Catalog. From there, click any course thumbnail to open the lesson viewer with the secure flipbook.
Can I access my courses on multiple devices?
Yes. The portal is responsive — phone, tablet and desktop work the same. Your progress is synced in real-time across all devices once you log in with your student account.
Can I download course materials for offline study?
Course PDFs are DRM-protected and only viewable through our secure online flipbook viewer to maintain content integrity. Supplementary worksheets and checklists, when provided, can be downloaded from within the lesson.
CE Credits
How do I receive my Certificate of Completion?
After you pass the final assessment for a course, your CEU Completion Certificate is generated automatically. From the Certificates page you can print or save it as PDF. If you have completed several courses, tick the modules you want on the same document and click \"Generate combined certificate\" — useful for submitting one consolidated CEU certificate to the Georgia State Board.
Are these CE credits valid in all states?
Atlanta Beauty & Barber Academy is a recognized provider of continuing education (CEP-000254). However, CE requirements vary by state board. Our courses are designed to meet Georgia State Board CE requirements — check each course description for specific state-approval details.
How many CE credit hours does each course provide?
Each individual instructor module is 3 CE hours (Education In Action, High Impact Teaching Skills & Presentation Techniques, Leading and Teaching Through Change, Mission Possible, Health/Safety/Sanitation). The Salon Business is 2 CE hours. Package 1 = 5 hours total; Package 2 (Full Instructor Bundle) = 15 hours total; Instructor CEU pick-and-pay = 3 hours per module you select.
What does the certificate number 2026-05-00114 mean?
Certificate numbers follow the format YYYY-MM-NNNNN. The YYYY-MM segment is the issue year and month; NNNNN is the global counter incremented for every certificate generated by the academy. The combination is unique per (student, set of courses) so re-printing a certificate keeps the same number.
Instructor CEU
What is the Instructor CEU pick-and-pay option?
Licensed instructors can choose individual modules from our 5-module Instructor CEU catalog at $30 per module (3 CE hours each), instead of buying the full $150 bundle. Pay only for the modules you need to meet your Georgia State Board renewal requirement.
Where do I find the Instructor CEU picker?
From the homepage hover PROGRAMS and click \"Continuing Education Courses\", then scroll to the gold \"Instructor CEU — Build Your Own Pack\" card and click \"Choose Your Modules\". You can also go directly to /elearning-instructor-ceu/.
How do I get my Instructor CEU certificate after finishing the modules I picked?
Complete each module you purchased (every lesson + the final assessment). On the Certificates page, tick the modules you want on one document and click \"Generate combined certificate\". The certificate lists every module you have completed and shows the total CE hours.
I already paid for one module — can I add more later?
Yes. Revisit /elearning-instructor-ceu/ at any time and tick the additional modules. Modules you are already enrolled in are auto-detected and excluded from the cart so you never pay twice.
Payments
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express, including American Express 4-digit CVV) through our secure Stripe processor. We also support Zelle and Cash payments — these two options are processed at our Atlanta campus only, not online.
Why do I have to confirm \"I agree to pay the amount shown above\"?
Georgia State Board regulation requires students to acknowledge non-refundable course charges before payment. Tick the agreement checkbox in the Order Summary, then click \"Complete Purchase\".
Do you accept wire transfer?
Wire transfer is no longer offered as an online payment method. Please use credit card, or pay in person at our Atlanta campus via Zelle or Cash.
Can I get a refund if I am not satisfied?
We offer a satisfaction guarantee. Contact our support team within 14 days of enrollment. Refund eligibility may depend on course progress and is subject to our Terms of Service.
Is it cheaper to buy a bundle?
Package 1 ($50 / 5 CE hours: Health, Safety & Sanitation + The Salon Business) and Package 2 ($150 / 15 CE hours: Full Instructor Bundle) both offer savings over à la carte. Licensed instructors can also use the Instructor CEU pick-and-pay catalog at $30/module for full flexibility.
Technical Support
The course viewer is not loading correctly.
Use the latest Chrome, Edge, Firefox or Safari. Clear browser cache, ensure a stable internet connection, and disable ad-blocker extensions which can interfere with our DRM-protected flipbook viewer. The Mark-as-Complete button on the lesson page works on all modern browsers.
I forgot my password. How do I reset it?
Click \"Sign In\" in the top bar, then click \"Forgot Password\". Enter your registered email and you will receive a reset link within a few minutes (check spam if it does not arrive).
I am redirected to login when I click \"Enroll Now\" — is that expected?
Yes. Enrollment requires a student account. After you log in (or register), you are sent straight to the appropriate next step: checkout if you have not bought that course yet, or the lesson viewer if you are already enrolled.
My quiz attempt button is greyed out / I cannot click \"Start Attempt\".
On the Quiz Attempts page every enrolled course shows a Start Attempt button. Clicking it opens a confirmation modal asking whether you have finished the lessons — answer Yes to launch the quiz, or No to be sent back to the course detail page.